Customer First
Spectrum has a reputation of excellence based upon outstanding levels of service and quality products. Our award-winning team adheres to best practice and we are proud to serve every one of our customers across the UK and Europe.
”"Our customers come first, so we train our staff to the highest levels to ensure their needs are met on a daily basis. We are here as a reliable and trusted technology partner to allow our customers to focus on what matters most to them… running their businesses. We take care of the rest."
Abbie StrudwickService & Logistics Manager
Customer First
Spectrum has a reputation of excellence based upon outstanding levels of service and quality products. Our award-winning team adheres to best practice and we are proud to serve every one of our customers across the UK and Europe.
”"Our customers come first, so we train our staff to the highest levels to ensure their needs are met on a daily basis. We are here as a reliable and trusted technology partner to allow our customers to focus on what matters most to them… running their businesses. We take care of the rest."
Abbie StrudwickService & Logistics Manager
Where Quality Meets Expertise
What Our Support Looks Like
Our dedicated helpdesk and team of field engineers are always on hand to provide industry-leading support, maintenance and repairs under our tailored after-sales, service and supports contracts for your hardware and software.
With unrivalled support from the tech experts on our software helpdesk, you will benefit from a high-level service where your software queries can be dealt with remotely. Our specialist implementers not only create innovative solutions, but they ensure that, once installed, your software continues to work effectively for your organisation for years to come.
Prevent problems and avoid unnecessary breakdowns and periods of downtime. We’ll monitor your print hardware to ensure any issues are immediately flagged and resolved remotely wherever possible, whilst time-consuming jobs such as checking toner and print levels are handled automatically.
We currently serve over 1,200 customers across the UK and Europe and achieve industry-leading fix times for 4,500 print devices and hundreds of Digital software installations. Working from our state-of-the-art Support centre, our specialist hardware screening and software support teams achieve a feedback rating and Net Promotor Score of over 90 from our loyal customers.
Zero Waste Recycling Scheme
Did you know that approximately 65 million cartridges find their way into landfills every year? By choosing environmentally responsible disposal methods, you are contributing to a brighter and greener future for our planet.
To kick start your zero-waste journey please register your business, via the button below
Please note this is an external scheme, and all collections are subject to charges which are detailed on the Zero-Waste website. These fees are the responsibility of the end user for payment.
