Customer First
Spectrum has a reputation of excellence based upon outstanding levels of service and quality products. Our award-winning team adheres to best practice and we are proud to serve every one of our customers across the UK and Europe.
”"Our customers come first, so we train our staff to the highest levels to ensure their needs are met on a daily basis. We are here as a reliable and trusted technology partner to allow our customers to focus on what matters most to them… running their businesses. We take care of the rest."
Abbie StrudwickService & Logistics Manager
Customer First
Spectrum has a reputation of excellence based upon outstanding levels of service and quality products. Our award-winning team adheres to best practice and we are proud to serve every one of our customers across the UK and Europe.
”"Our customers come first, so we train our staff to the highest levels to ensure their needs are met on a daily basis. We are here as a reliable and trusted technology partner to allow our customers to focus on what matters most to them… running their businesses. We take care of the rest."
Abbie StrudwickService & Logistics Manager
Where Quality Meets Expertise
Fran Whittleston
2023-10-13
Richard was super helpful and really listened as we explained the problems we had with the printer/copier machine and reported back well. The call out time was brilliant arriving only a day later. This isn’t the first time Richard has personally come to our rescue and we definitely recommend him, he gets the job done well. - the team at Spire Barristers
natalie smith
2023-10-13
excellent,efficient & effective as always,a big thanks to mat long.
Emma B
2023-10-12
Our printer in the office (heritage) was printing fine however making this incredibly loud clicking sound when printing. We all agreed this didn't sound good so we rung It @ Spectrum and they sent Matt W out the following morning to take a look. Matt was lovely, very professional, fast and quick sorted the issue out for us. He is a credit to the It @ spectrum workforce and we hope to deal with him again soon.
Karen Shaw
2023-10-11
Matt W attended the surgery this afternoon, as usual a bright and cheery guy. Soon solved the problem with the copier machine. Excellent customer service from Matt as always. Professional, efficient and friendly.
Sarah Carrick
2023-10-11
Chris and Matty helped resolve a difficult issue with printers today! Very grateful as they are always so helpful and very knowledgeable. Thanks
Lindsay Mason
2023-10-10
Service call out today, engineer arrived within a few hours , Engineer today was Matt Long, explained everything he had done and was pleasant as always! Service receptionist Claire was also great!
Rachael West
2023-10-09
Huge thanks to Chris Gordon and his apprentice, Matty. Very helpful and quickly solved the problems we had!
Frankie Malloy
2023-10-09
Dean and the tech engineers were very professional and got the job done with minimal fuss... Frank
John Ali
2023-10-06
The engineers Kyle & Czes who installing our printer were very helpful and knowledgeable. They did a quick but efficient job of getting us upto speed with the new machine whilst also letting us know that they were only a phone call away if there were any problems. Highly recommended 👍
Charlotte Robinson
2023-10-06
Great service from Chris as always! Gets our photocopies back up and running in no time.
What Our Support Looks Like
Our dedicated helpdesk and team of field engineers are always on hand to provide industry-leading support, maintenance and repairs under our tailored after-sales, service and supports contracts for your hardware and software.
With unrivalled support from the tech experts on our software helpdesk, you will benefit from a high-level service where your software queries can be dealt with remotely. Our specialist implementers not only create innovative solutions, but they ensure that, once installed, your software continues to work effectively for your organisation for years to come.
Prevent problems and avoid unnecessary breakdowns and periods of downtime. We’ll monitor your print hardware to ensure any issues are immediately flagged and resolved remotely wherever possible, whilst time-consuming jobs such as checking toner and print levels are handled automatically.
We currently serve over 1,200 customers across the UK and Europe and achieve industry-leading fix times for 4,500 print devices and hundreds of Digital software installations. Working from our state-of-the-art Support centre, our specialist hardware screening and software support teams achieve a feedback rating and Net Promotor Score of over 90 from our loyal customers.
