RMS Ports
Situated on the River Humber, the UK’s busiest estuary, RMS provides shipping, stevedoring, storage warehousing and distribution.
"We have received excellent customer service support from Spectrum, with technicians providing fast and effective solutions to any issues that have arisen."
The Objectives
RMS was seeking a service that could manage all its printing needs across its multiple offices. With too many printers and copiers scattered across their sites, RMS wanted to merge all devices into one Managed Print Service supplier that could handle everything in a cost-effective and efficient manner.
Challenges
- A lack of centralised functionality and integration between devices
- Backscanning and duplication of over a million documents at the Goole site
- Lack of visibility and control over the print environment
- Poor print quality, slow print speeds and high printing costs
“RMS has a reputation across the UK for providing customers with the very best results in their industry, proving their relationship with Spectrum to be fruitful.”
The Solution
When an organisation handles a huge number of products, there becomes a need for a reliable infrastructure that can support the large amount of printing and documentation that goes alongside it. Working alongside RMS, Spectrum implemented a fleet of Canon devices to meet the high demand for documentation. The hardware provided is fully integrated, allowing for the central management of print services that allows for full visibility across multiple sites.
The integration of uniFLOW software alongside the Canon fleet has also allowed for greater visibility within RMS’ printing infrastructure, allowing for greater opportunity for optimisation as and when needed. This new software, alongside the hardware, comes with top-levels of service from Spectrum, whose technicians and support staff are there on-hand if an issue is to ever arise.
Increased productivity, improved print quality and reduced print costs have allowed RMS to do what they do best; deliver exceptional results to their customers, and focus on what really matters most.
